Privacy Policy

Ashley’s Popmart – Privacy Policy

Introduction

Welcome to Ashley’s Popmart. We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

By using our website, you agree to the practices described here.

1. Who We Are

Ashley’s Popmart is operated by TransPacific Direct Limited (New Zealand) and its global affiliates.
These companies act as the data controller for your personal information.

Contact: Email: ashleypopmart@gmail.com

This website is not for children under 14, and we do not knowingly collect their data.

2. The Data We Collect

We may collect the following types of information:

Identity & Contact Data: Name, email, phone number, address
Financial & Transaction Data: Payments and purchase details
Technical Data: IP address, browser type, device details
Usage Data: How you use our site and services
Location Data: GPS-based information (if enabled)
Aggregated Data: Anonymous statistics (e.g., page usage)

We do not collect sensitive personal information such as health, religion, union membership, criminal history, or sexual orientation.

3. How We Collect Your Data

We collect your data in three ways:

Directly from you – when you place an order, create an account, subscribe, contact us, or fill out forms.
Automatically – through cookies and similar technologies.
From third parties – analytics, advertising networks, payment processors, and publicly available sources.

4. How We Use Your Data

We use your data only when legally allowed, including:

To provide and manage your purchases and account
To send updates or marketing (only if you haven’t opted out)
To improve our website and services
To meet legal or regulatory requirements
To prevent fraud and maintain site security

We will ask for your consent before sending third-party marketing messages.
You may withdraw consent at any time.

5. Sharing Your Data

We do not sell your personal information.
We may share your data with:

Companies within the Ashley’s Popmart group
Service providers (IT, payment, shipping, etc.)
Professional advisers and legal authorities
Businesses involved in mergers or acquisitions

All third parties must protect your data and may only use it for our instructions.

6. International Transfers

Your data may be stored or processed in other countries, including the United States.
When we transfer data internationally, we use legal safeguards such as standard contractual clauses and security measures.

7. Data Security

We use technical and organizational measures to protect your information from loss, misuse, or unauthorized access.
Only authorized personnel may access your data, and they must keep it confidential.

8. Data Retention

We keep your data only as long as necessary for:

Completing your transactions
Fulfilling legal, tax, or reporting requirements
Addressing complaints or potential disputes

By law, some customer records must be kept for six years.

9. Your Rights

You have the right to:

Access your personal data
Correct your data
Delete your data
Object to processing
Restrict processing
Transfer your data to another provider
Withdraw consent for marketing

To exercise these rights, email: na.support@popmart.com

We typically respond within 45 days, or up to 90 days for complex requests.

Closing Your Account

You may request account deletion at: support@popmart.com

Once deleted, your account cannot be restored, and all linked services will stop.

10. Cookies

Cookies help our website function and improve your experience.

Types we use:

Essential cookies – required for site operation
Performance cookies – help us understand site usage

You can disable cookies in your browser, but parts of the site may not work properly.

Changes to This Policy

We review and update this policy regularly.
Last updated: November 2025.

Please notify us if your personal information changes so we can keep it accurate.

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